If you aren’t quite happy with your order, you may return your OOFOS.com purchase or exchange any OOFOS purchase (in-store, online or at an event) within 30 days of purchase. Our mission at OOFOS is to make you feel good!
- We offer free returns and exchanges within 30 days of the purchase date if you are not completely satisfied with your OOFOS.
- Shoes showing visible signs of wear are still eligible for an exchange or refund if returned within the 30-day window.
- Apparel items such as clothing and hats must be unworn and unwashed, with hang tags attached. They must be in the original received condition in order to qualify for a refund or exchange.
- Items marked as Final Sale are not eligible for returns or exchanges. Items marked as Sale are eligible for returns and exchanges.
- Original packaging and tags are not required to complete your return, but are helpful for our team if possible to include with your return.
- Once your return has been sent back and processed by our team, you will receive an email notification with confirmation of your refund or new exchange order.
- All refunds will be processed to the original form of payment used for purchase. Expect your refund to be processed by your bank within 10 business days.
- 1- and 2-day shipping charges are non-refundable unless delayed by the carrier.
- OOFOS is not responsible for any non-OOFOS merchandise returned to our facility.
- If you created multiple return requests for different orders, please return each item with the shipping label created in its own RMA process. RMA requests from multiple orders cannot be returned in the same package. An RMA request with multiple items from the same order may be returned in the same box.
- Returns cannot be mailed to our warehouse without prior approval through the returns process outlined below. OOFOS is not responsible for any shipping charges or lost items that occur as a result of customers not following procedures outlined in policy instruction.
- Orders placed on OOFOS.com cannot be returned to another retailer. If you would like to return your order in-person, select the Happy Returns option when creating your RMA, and drop off your order at any participating location.
IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:
OOFOS purchased from a store or online retailer should be returned to the location they were purchased. If you’re unable to do so, we will gladly evaluate possible exchange options for a pair of the same value as verified by proof of purchase from an authorized seller. To qualify for an exchange from another retailer, the shoes must be clean and free of wear as determined by our team. We are not able to offer refunds for items not purchased directly from OOFOS.com.
OOFOS products purchased from any social commerce site such as eBay or PoshMark are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.
Click here to start your return.