We would be happy to help with the gift exchange process for any order purchased on OOFOS.com! If you have a gift return, please follow this link to start your return. Then, please select the "Have A Gift Return?" option located below the gray "Start Return" button. Your unique order number can be found listed as the PO on your packing slip. The remaining information may differ from your address if the gift was shipped to the gift-giver. If the gift was shipped directly to you, please use your information as it appears on the shipping label. When shipping your package back to us please be sure to include that RMA form that will print with your return label, as orders that arrive without this required form included may take an additional 10-20 business days to be processed at our fulfillment center.
If you are unable to get the information requested, please submit a request or give us a call at (888) 820-7797 and we can can look into other options for you!