Looking to start a return or exchange? Our online returns system allows you to start your return or exchange at your convenience. Just visit oofos.com/return and follow these steps to get started:
- Enter your OOFOS.com order number. This number will be seven digits long and can be found in any of your order emails, or on the packing slip included in your shipment.
- Enter the email used to place the order on OOFOS.com, or phone number entered at checkout, or the zip code to which the order was shipped. Click the green button to continue to select your return or exchange item.
- Select the item you would like to ship back to us. Item unable to be selected? It’s possible the return window has ended or there may be a return in progress for your item already. If you believe this is an error please contact our Customer Care team for personal assistance.
- Select your new size, new color, new item, or opt for a refund back to the card used for purchase.
- If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your RMA is approved.
- Select return shipment method. To return via mail, select the Box and Ship It method to create a prepaid return shipping label and packing slip to print, package, and drop off at UPS for return shipping. To return package-free at a return bar, select Drop Off at a Happy Returns Location to generate your QR code to return in person at any Happy Returns location.
- Review your information to confirm your returning items, shipping address, contact information, and payment information as applicable. Read and accept terms listed, then click the Submit Return button to send your Return Request to our team.
- If your return request is approved automatically, you will see a return status page with information on next steps to return your original order and continue the remainder of the returns process. If your return has an item or detail that requires a quick check from our team, we will follow up with approval or next steps as soon as we get a chance to review it.
- Return your items through the method chosen in the returns process described above. If you need to make an adjustment to your return method, you must contact our team prior to dropping off your return.
- Your return or exchange will be automatically completed by our team as soon as it’s been dropped off. You’ll receive an email with details of your refund or new order as soon as they’ve been processed.
Please note, any order returned with a label created outside of these instructions will not arrive to our returns department correctly and will not be processed as usual.