YES! We provide a 6 month warranty on any pair purchased directly through OOFOS.com or one of our authorized dealers. Please see below for our warranty policy.
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Every pair of OOFOS purchased from OOFOS.com or an authorized OOFOS dealer is warranted to be free of defects in material and workmanship for six months from the date of purchase. If, upon inspection, we determine there is a defect in your OOFOS, we will replace them with a new pair.
If you believe your product is defective, please reach out via our help form along with the following pictures:
- Product in its entirety
• Bottom of soles showing tread
• Defective area
• Proof of purchase within months from an authorized dealer or seller
• Size/style/color of the shoe
*Please note that all warranty requests will be replaced with the same style, color and size. If unavailable, a pair of the same price will be substituted by our team or you may request a different replacement item currently in stock on OOFOS.com. We are unable to refund the difference in price if a replacement pair of lesser value is requested. Please confirm the size and style requested for your replacement, as we are unable to offer returns or exchanges on any warranty replacement.*
What is covered:
· Toe post breaking
· Strap breaking
· Peeling
· Premature wear within 3 months of purchase
What’s not covered:
· Normal wear and tear
· Squeaking
· Exposure to heat (shrinkage)
· Misuse of the product
· Pairs purchased from unauthorized sellers
OOFOS products purchased from EBAY or any other social commerce marketplaces (e.g. Poshmark or ThredUp, etc.) and third-party sellers on Amazon are not eligible for return, exchange or warranty claims. The only authorized seller on Amazon is ReCommerce. All other third-party sellers on Amazon are unauthorized sellers; we cannot attest to the authenticity, condition or integrity of those products, and consequently we do not offer a warranty on such products.