Every pair of OOFOS is under warranty for 6 months from the date of purchase. If it turns out there is a defect in your OOFOS, we will replace them with a new pair. All items returned to OOFOS that have passed the 6 month date of purchase will be evaluated on a case-by-case basis.
Please note that all warranty exchanges will be replaced with the same style, color and size (if unavailable, a pair of the same price will be substituted). Warranty exchanges have a processing time of 7-14 days. Replacement items are shipped via UPS Surepost to addresses in the United States. The warranty covers defective issues as determined by our team, it does not cover excessive wear-and-tear, unauthorized use, or pairs purchased from unauthorized retailers. OOFOS reserves the right to refuse replacement for any reason. If a pair of lesser value is requested, a refund in price difference will not be issued. We do suggest that people who wear OOFOS should inspect them regularly for wear, and replace their OOFOS when excessive wear exists.
OOFOS products purchased from EBAY are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.