We offer free returns if you are not completely satisfied with your OOFOS. You will receive an email notification once your return is fully processed through our returns department. Expect your refund within 20 business days. All refunds will be processed to the original form of payment.
Please note, 1 and 2 day shipping charges are non-refundable. Returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.
Two-Step Easy Exchange:
Step 1: To get you back to feeling the OO faster and ensure your product is still in stock, simply create a new order at www.OOFOS.com to place your exchange order.
Step 2: Send your original order back to us for a refund. Please refer to the return form and label enclosed with your order.
If the store does not allow exchanges, we will gladly exchange your OOFOS, for a pair of the same value, provided they are clean and free of wear, as determined by our team. To begin an exchange please contact us here or call (888) 820-7797. We are not able to offer refunds for items not purchased directly from OOFOS.com.
OOFOS products purchased from EBAY are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.